CRM systems affect employees as well as customers. A company wants to know how its CRM systems
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CRM systems affect employees as well as customers. A company wants to know how its CRM systems are affecting its employees. What measures would you suggest, and how would you go about collecting this information?
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Related Book For
Customer Relationship Management
ISBN: 9781138919525
2nd Edition
Authors: Roger J Baran, Robert J Galka
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