Every time we stand in a long line in the grocery store because additional cash registers arent
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Every time we stand in a long line in the grocery store because additional cash registers aren’t being staff ed and we don’t point this out, we enable managers to believe that they can get away with inadequate service.
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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