Musician Dave Carrolls guitar was damaged by United Airlines baggage personnel. He was not satisfied with United

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Musician Dave Carroll’s guitar was damaged by United Airlines baggage personnel. He was not satisfied with United Airlines’ response to compensate him for damages. He wrote and recorded three songs, each going viral, which have been viewed over 10 million times. View his songs titled “United Breaks Guitars” to understand how a single person can hold a company hostage.

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Customer Relationship Management

ISBN: 9781138919525

2nd Edition

Authors: Roger J Baran, Robert J Galka

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