Th e more dissatisfi ed customers become, the more likely they are to use word of mouth to express their displeasure.
Th e more dissatisfi ed customers become, the more likely they are to use word of mouth to express their displeasure.
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Authors: Janelle Barlow, Claus Moller, Tony Hsieh
2nd Edition
1576755827, 978-1576755822
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