Th e more dissatisfi ed customers become, the more likely they are to use word of mouth

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Th e more dissatisfi ed customers become, the more likely they are to use word of mouth to express their displeasure.

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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong

ISBN: 978-1576755822

2nd Edition

Authors: Janelle Barlow, Claus Moller, Tony Hsieh

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Question Posted: Sep 24, 2024 02:00 AM

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Th e more dissatisfi ed customers become, the more likely they are to use word of mouth to express their displeasure.
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Th e more dissatisfi ed customers become, the more likely they are to use word of mouth

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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong

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