What does your organization do to get the Passives to speak up? Does your organization have any
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What does your organization do to get the Passives to speak up? Does your organization have any cases of Activist behavior? If so, how did this happen? How could you have prevented this extreme response on the part of the customer?
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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