When customers ask for your guarantees to be implemented, do your staff use the occasion to try
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When customers ask for your guarantees to be implemented, do your staff use the occasion to try to regain the customers’ confi dence?
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Related Book For 
A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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