Select a local retail travel outlet which you are able to visit and where you can arrange an interview with a manager. For your chosen outlet, you should visit and interview the manager and then undertake the following tasks:

(i) Evaluate the strengths and weaknesses of the service which it offers.

(ii) Identify its competitors and see how it might seek to gain competitive advantage over them.

(iii) Examine the current role of technology within the business and see how technological developments might affect the way it operates in the future, positively and negatively.