Assume that you are in training on conflict resolution.

Think of a situation in which you got into an argument with someone, and write up the role of the person with whom you were in conflict. Follow the instructions in the chapter. Do not forget that you need to write the role of the other person, not you, because you will play yourself. Show the role to a classmate and ask her to play it. As you play your part, try to behave differently from the way you did in the original confrontation.

Although you do not have any training in the area of conflict resolution, simply try to remain calm and not turn the situation into a confrontation. Now debrief.

How did it go? Was the role-play useful in helping you practice being calm? Ask the classmate whether the role you wrote could be better in terms of providing information as to how the classmate is to act.