2. Go to www.quality.nist.gov, the Web site for the National Institute of Standards and Technology (NIST). The
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2. Go to www.quality.nist.gov, the Web site for the National Institute of Standards and Technology (NIST). The NIST oversees the Malcolm Baldrige Quality Award. Click on
“Criteria for Performance Excellence.” Choose either “Criteria for Performance Excellence,”
“Education,” or “Health Care.” Download the award criteria. What questions are used to determine a company’s education, training, and development focus?
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