In 2017, it became apparent that Wells Fargo had created over 2 million falsified customer accounts without
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In 2017, it became apparent that Wells Fargo had created over 2 million falsified customer accounts without the customers’ consent, approval, or knowledge. John Stumpf, Wells Fargo CEO, who resigned amid this scandal, denied any leadership involvement and wrongdoing. He blamed his employees and fired over 5,300 employees over this scandal. Research this case and answer the following questions.
A. What organizational and company-culture factors convinced employees to create false accounts?
B. Why did the employees not question leadership?
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The Wells Fargo unauthorized accounts scandal is a significant case of corporate misconduct While a full analysis would require indepth research and investigation several organizational and company cu...View the full answer
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