Studies show that customers desire complex products prior to purchase, but then experience negative emotions after using
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Studies show that customers desire complex products prior to purchase, but then experience negative emotions after using them. What are the implications of these studies for the ways marketers ought to manage complexity in high-tech products?
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Marketing Of High Technology Products And Innovations
ISBN: 9780136049968,9780133808131
3rd Edition
Authors: Jakki J Mohr , Sanjit Sengupta , Stanley Slater
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