Studies show that customers desire complex products prior to purchase, but then experience negative emotions after using

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Studies show that customers desire complex products prior to purchase, but then experience negative emotions after using them. What are the implications of these studies for the ways marketers ought to manage complexity in high-tech products?

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Marketing Of High Technology Products And Innovations

ISBN: 9780136049968,9780133808131

3rd Edition

Authors: Jakki J Mohr , Sanjit Sengupta , Stanley Slater

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