Find an advanced physical service robot (e.g., in a hotel lobby or hospital), hologram- based robot, or

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Find an advanced physical service robot (e.g., in a hotel lobby or hospital), hologram-

based robot, or voice-based chatbot. Conduct a few service interactions with this robot (e.g., ask for information or advice) and assess its effectiveness and your satisfaction with the service provided. Contrast this experience with similar services delivered by employees. What implications do you draw from this experience for the service firm?

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