What actions could a bank take to encourage more customers to transact online or via mobile apps
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What actions could a bank take to encourage more customers to transact online or via mobile apps and to use chatbots and robo-advisors instead of using more expensive service delivery channels such as visiting a branch, calling a customer contact center, or sending an email?
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Banks aiming to encourage customers to transact online or via mobile apps and to use AI interfaces like chatbots and roboadvisors could potentially ta...View the full answer
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Jinah Patricia Padilla
Had an experience as an external auditor in Ernst & Young Philippines and currently a Corporate Accountant in a consultancy company providing manpower to a 5-star hotel in Makati, Philippines, Makati Diamond Residences
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