Why dont many more unhappy customers complain? What do customers expect the firm to do once they

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Why don’t many more unhappy customers complain?

What do customers expect the firm to do once they have filed a complaint?

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Essentials Of Services Marketing

ISBN: 9781292425191

4th Edition

Authors: Jochen Wirtz

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Question Posted: Feb 03, 2024 12:00 PM

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Why dont many more unhappy customers complain? What do customers expect the firm to do once they

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There are a number of reasons why many unhappy customers may not complain These are some of the most common ones 1 Time and effort Some customers may ...View the full answer

Essentials Of Services Marketing

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