Consider the impact of emotions on customer service. What is the effect of emotions and moods on

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Consider the impact of emotions on customer service. What is the effect of emotions and moods on customer satisfaction, and how does the concept of emotional contagion enter into this?

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Essentials of Organizational Behavior

ISBN: 978-0134523859

14th edition

Authors: Stephen P. Robbins, Timothy A. Judge

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Question Posted: Mar 08, 2018 12:05 AM

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Consider the impact of emotions on customer service. What is the effect of emotions and moods on

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A workers emotional state influences customer service which influence...View the full answer

Essentials of Organizational Behavior

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