What is a group? Explain why it is important for a hospitality manager to understand the influence
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What is a group? Explain why it is important for a hospitality manager to understand the influence of group values and norms. Give practical examples from a hospitality organisation with which you are familiar.
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Hospitality Management And Organisational Behaviour
ISBN: 9780273758372
5th Edition
Authors: Laurie J. Mullins, Penny Dossor
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