Agile and lean companies need multiskilled staff capable of carrying out a wide range of different tasks in a seamless way without disrupting the overall workflow of the business. Finding staff capable of this is one thing, training them and motivating them is another. The more adaptable and skilled the workforce is, the greater the chance of being able to cope with rapid and unexpected changes in workloads and demands.

Your task: In the role of a management consultant, write a one- or two-page informational report outlining how a business could train and motivate staff to be fully multiskilled in an ongoing project.