Media Skills: Messaging Assume you need to share news about a schedule slip on a customer project you are managing. You had originally promised it would be finished by June 1, but you now believe it won’t be finished until June 20. The reason for the delay is a holdup in receiving some necessary materials from another company.

Write a brief message to update the customer and apologize for the delay. You and the customer are on a shared channel on Slack that is dedicated to updates on the project, so you don’t need to address the message to anyone in particular. Make up any details you need in order to write a realistic message.