When using the indirect approach with negative messages, you begin with. a. A buffer. b. An attention-getter.
Question:
When using the indirect approach with negative messages, you begin with.
a. A buffer.
b. An attention-getter.
c. The bad news.
d. Any of the above.
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The correct answer is d Any of the above The indirect approach is often used when delivering b...View the full answer
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Related Book For 
Excellence In Business Communication
ISBN: 9780134319056
12th Edition
Authors: John Thill, Courtland Bovee
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