When using the indirect approach with negative messages, you begin with. a. A buffer. b. An attention-getter.

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When using the indirect approach with negative messages, you begin with.

a. A buffer.

b. An attention-getter.

c. The bad news.

d. Any of the above.

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Excellence In Business Communication

ISBN: 9780134319056

12th Edition

Authors: John Thill, Courtland Bovee

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