When writing routine messages, you a. Can assume that your readers will be interested or neutral. b.

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When writing routine messages, you

a. Can assume that your readers will be interested or neutral.

b. Should open with an “attention getter”

c. Should use the indirect approach with most audiences.

d. Need not allow much time for revision, production, or proofreading.

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Excellence In Business Communication

ISBN: 9780134319056

12th Edition

Authors: John Thill, Courtland Bovee

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