Which of the following is the best approach to tone and formality when using internal messaging systems?

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a. Regardless of the situation, mimic the tone and formality used by the most senior managers in the company.

b. Don’t bother with punctuation and capitalization; keep it fast and casual.

c. Adjust your tone and level of formality to match the situation.

d. All of the above are good points to follow.

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Excellence In Business Communication

ISBN: 9781292450117

14th Global Edition

Authors: Courtland Bovee, John V. Thill,

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Question Posted: Feb 01, 2024 02:00 AM

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Which of the following is the best approach to tone and formality when using internal messaging systems?

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Excellence In Business Communication

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