6. Suppose that you work for a stone vendor and have just learned that seven slabs of rare and expensive stone were installed that the client did not purchase. The slabs that were installed had been selected as a possibility by the client, but the client had intended to purchase a different set of stone slabs. Identify possible causes for this situation.

Explain why the interorganizational scope of this process will make problem-resolution difficult.

Suggest changes to the process that would prevent this error from occurring again.