1. One of the reasons why certainty is the most favorable environment for problem solving is that it can be addressed through _____________ decisions.
(a) Satisficing
(b) Optimizing
(c) Programmed
(d) Intuitive

2. A common mistake by managers facing crisis situations is _____________.
(a) Trying to get too much information before responding
(b) Relying too much on group decision making
(c) Isolating themselves to make the decision alone
(d) Forgetting to use their crisis management plan
3. In which decision environment does a manager deal with probabilities regarding possible courses of action and their consequences?
(a) Risk
(b) Certainty
(c) Uncertainty
(d) Optimal
4. A manager who decides against hiring a new employee that just graduated from Downstate University because the last person hired from there turned out to be a low performer is falling prey to _____________ error.
(a) Availability 

(b) Adjustment
(c) Anchoring 

(d) Representativeness