1. When managers use bench-marking in the planning process, they usually try to .
(a) set up flexible budgets
(b) identify best practices used by others
(c) find the most accurate forecasts that are available
(d) use expert staff planners to set objectives
2. In a hierarchy of objectives, plans at lower levels are supposed to act as for accomplishing higher-level plans.
(a) means
(b) ends
(c) scenarios
(d) benchmarks

3. In addition to providing better focus, good planning offers the benefits of.
(a) guaranteed performance success
(b) eliminating the need to change
(c) improved action orientation
(d) less emphasis on coordination and control
4. From a time management perspective, which manager is likely to be in best control of his or her time? One who.
(a) tries to never say “no” to requests from others
(b) works on the most important things first
(c) immediately responds to instant messages
(d) always has “an open office door”