11. A/An is higher in channel richness than a/an . (a) memo; voice-mail (b) letter; video conference

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11. A/An is higher in channel richness than a/an .

(a) memo; voice-mail

(b) letter; video conference

(c) instant message; e-mail

(d) voice mail; telephone conversation

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Exploring Management

ISBN: 9780470878217

3rd Edition

Authors: John R. Schermerhorn

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