14 When a person's words say one thing but their body language suggests something quite different, the

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14 When a person's words say one thing but their body language suggests something quite different, the person is sending

(a) a mixed message

(b) noise

(c) social capital

(d) destructive feedback

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Exploring Management

ISBN: 9781119874935

1st Asia-Pacific Edition

Authors: John R. Schermerhorn

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