20. Mariel Espinoza has just been appointed manager of a production team operating the 11 p.m. to...
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20. Mariel Espinoza has just been appointed manager of a production team operating the 11 p.m. to 7 a.m. shift in a large manufacturing fi rm. An experienced manager, Mariel is pleased that the team members seem to really like and get along well with one another, but she notices that they also appear to be restricting their task outputs to the minimum acceptable levels.
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