Assume that the following report has been made regarding the Smith family: A neighbor knocked on the door of the Smith residence to see if anyone there had seen her missing cat. Upon being admitted to the home, she observed that the house was filthy. Garbage was piled all over, and rotten food was covering the counters. Both the mother and her four-year-old child were dirty, although no symptoms of illness or injury were apparent. The neighbor departed after about five minutes and promptly called the state protective service agency to report what she had seen. Based on these facts, what do you think the agency should do? Is this neglect? Is intervention warranted? If so, what action is appropriate?