As with many businesses, Marks and Spencer plc (M&S), the retailer, has identified a number of key

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As with many businesses, Marks and Spencer plc (M&S), the retailer, has identified a number of key performance indicators (KPIs). Typical of such businesses, M&S publishes the results for each of these in its annual report. It also shows how these KPIs have scored over the recent years before each annual report date.
In its 2020 annual report, M&S set out the following information:

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Discuss what M&S’s KPIs seem to suggest about the business’s progress over the four years.

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Financial Accounting For Decision Makers

ISBN: 9781292409184

10th Edition

Authors: Peter Atrill, Eddie McLaney

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