These processes [of governance] are supported by stakeholder engagement, which helps to ensure Vodafone is aware of the issues relevant to the business and to provide a clear understanding of expectations of performance. Stakeholder consultations take place with customers, investors, employees, suppliers, the communities where the Group operates and where networks are based, governments, regulators and non-governmental organisations. Established in 2007, the Vodafone Corporate Responsibility Expert Advisory Panel comprises opinion leaders who are experts on CR issues important to Vodafone. The Panel met twice during the 2009 financial year and discussed the results of research on the socio-economic impact of mobile communications in India, climate change, the limits of Vodafone’s responsibility and embedding business principles into company culture. In addition, the Group has continued to hold formal stakeholder engagement events, this year focused on climate change and mobile advertising. The Group has also published a CR dialogue on waste.

Discussion points 

1 How does the company engage with stakeholders?
2 How would the ‘performance’ information be viewed by different stakeholders?

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Key performance indicators Vodafone Group excluding operations in India Energy use (GWh) (direct and indirect) Carbon dioxide emissions (millions of tonnes) Percentage of energy sourced from renewables Estimate for operations in India Energy use (GWh) (direct and indirect) Carbon dioxide emissions (millions of tonnes) Number of phones collected for reuse and recycling (millions) Network equipment waste generated excluding operations in India (tonnes) Percentage of network equipment waste sent for reuse or recycling excluding operations in India 2009 3,124 1.31 19 2,049 1.90 1.82 4,860 97 2008 2,996 1.37 18 1.33 4,287 96 2007 2,690 1.18 17 1.03 9,960 97