Revenue cycle management. Malvern Hospital generated net patient revenues of $150 million for 20X1, and its cash collections were $125 million. The revenue cycle management costs to collect these revenues were $9 million.

a. Compute Malvern’s cost to collect for the year, and provide an assessment of how this cost compares with the hospital industry benchmark of 3 percent.

b. Compute Malvern’s cost to collect for the year if 55 percent of the cash collections during the year required human intervention and its EDI costs were $500,000. Provide an assessment of how this cost compares with the hospital industry benchmark of 3 percent.