DUDs Dry Cleaners recently adopted total quality management. Dee Mathias, the owner, has hired you as a

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DUDs Dry Cleaners recently adopted total quality management. Dee Mathias, the owner, has hired you as a consultant. Classify each of the following activities as either value-adding (V) or nonvalue-adding (NV):

1. Providing same-day service

2. Closing the store on weekends

3. Providing free delivery service

4. Having a seamstress on site

5. Making customers pay for parking

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Financial and Managerial Accounting

ISBN: 978-1439037805

9th edition

Authors: Belverd E. Needles, Marian Powers, Susan V. Crosson

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