E 3. Beva Washington wants to measure her divisions product quality. Link an appropriate performance measure with
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E 3. Beva Washington wants to measure her division’s product quality. Link an appropriate performance measure with each balanced scorecard perspective.
LO1 Product Quality Possible Performance Measures 1. Financial (investors)
a. Number of defective products 2. Learning and growth returned
(employees)
b. Number of products failing 3. Internal business processes inspection 4. Customers
c. Increased market share
d. Savings from employee suggestions Performance Measures
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