Research Assignment Nonfinancial performance measures The article “He Wrote the Book on Debugging” (BusinessWeek, May 9, 2005) by Otis Port is based on an interview of Watts Humphrey, an expert on reducing the number of errors that occur in software programs. Read this article and complete the following requirements.

Required

a. What measurement is used to assess the accuracy of computer software code?

b. The article identifies two tools used to reduce software coding errors, CMM and TSP. In addition to creating more accurate programs, what other benefits are cited as reasons to use the CMM and TSP techniques?

c. The CMM and TSP tools were developed by the Software Engineering Institute at Carnegie Mellon, and companies located in the United States are their most frequent users. List other countries identified in the article whose programmers are using CMM and TSP.

d. According to the article, what are the average error rates for programs written with and without using TSP?