SE 1. One of your college’s overall goals is customer satisfaction. In light of that goal, match each of the following stakeholders’ perspectives with the appropriate objective:

Perspective Objective 1. Financial (investors)

a. Customer satisfaction means that the faculty

(employees) engages in cutting-edge research.

2. Learning and growth

b. Customer satisfaction means that students receive their degrees in four years.

3. Internal business

c. Customer satisfaction means that the college processes has a winning athletics program.

4. Customers

d. Customer satisfaction means that fund-raising campaigns are successful.

Responsibility Centers