6. List constructive ways in which customers can respond when services fall seriously short of their requirements
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6. List constructive ways in which customers can respond when services fall seriously short of their requirements or expectations.
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Related Book For
Service Management Operations Strategy Information Technology
ISBN: 9781265075538
10th International Edition
Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons
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