6.7. The Speedway Clinical Laboratory is a scientific blood-testing facility that receives samples from local hospitals and
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6.7. The Speedway Clinical Laboratory is a scientific blood-testing facility that receives samples from local hospitals and clinics. The blood samples are passed through several automated tests, and the results are printed through a central computer that reads and stores the information about each sample that is tested.
Management is concerned about the quality of the service it provides and wants to establish quality-control limits as a measure for the quality of its tests. Such managerial practice is viewed as significant, because incorrect analysis of a sample can lead to a wrong diagnosis by the physician, which in turn might cost the life of a patient. For this reason, 100 blood samples were collected at random each day after they had gone through testing. After retesting was performed manually on this sample, the results were:
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