Ralph has settled in at his new job at Max Mechanix.

He’s a bit frustrated, however, after four weeks of work that his paychecks aren’t quite up to his old standard. He sits down and analyzes his situation and identifies three things that concern him.

1. He seems to be having a hard time getting to work on time and he knows that he is losing out on some great jobs first thing in the morning.

2. The service advisor that he is working with is unfamiliar with Ralph’s capabilities and therefore is somewhat timid about selling some services that Ralph is capable of performing.

3. Because it is back to school time business at the shop, and elsewhere around town, has been slower than usual for the past month.

You decide Please categorize the three issues (span of control/

sphere of influence/out of control). If you were Ralph, which item would you work on first? Second?

Last? Why?