hollowing are three .separate events affecting the managerial accounting systems for different eompanies. Match the management concept(s) that the eompany is likely to adopt for the event identified. There is some overlap in the meaning of customer orientation and total quality management and, therefore, some responses can include more than one concept.

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Event 1. The company starts reporting measures such as the percent of defective products and the number of units scrapped. 2. The company starts reporting measures on customer complaints and product returns from customers. 3. The company starts measuring inventory turnover and discontinues elaborate Inventory records. Its new focus is to pull inventory through the system. Management Concept a. Continuous improvement (CI) b. Total quality management (TQM) c. Just-in-time (JIT) system d. Customer orientation (CO)