You Decide: Should the Balanced Scorecard concept be a “one-size fits all,” or is the Balanced Scorecard more effective when it is catered to and created with an individual company in mind?

You have been introduced to the Balanced Scorecard idea through your classes in business school. At a recent family gathering, you began talking to your Uncle Richard about what you have learned. He has been president of a regional furniture store for the last 10 years and has tried to implement a balanced scorecard in his company, but with no success. Your uncle says, “I had a college buddy e-mail me his company’s scorecard as an example. He works in the real estate industry and said that it has changed the way they do business. We tried to implement his scorecard in our business, but it just didn’t make sense. It might work for some companies, but it sure doesn’t work for mine!”