An older man has just lost his job after repeated warnings to come to work sober and seek help for his alcohol addiction. He has decided that he should get help now. “Too little, too late,” he says with resignation. “I should have been here 6 months ago.” The worker asks, “Why did you ever let it get to this?” 

Above are some vignettes in which the worker asks closed questions. Write an open question you think might work better in each situation, and be prepared to tell why you think the closed question is not useful.