Activity analysis; SCE Following are the activities that occur during a patient visit to a physician's office.

a. Classify each of the above activities as value-added or non-value-added.

b. Determine the service cycle efficiency.

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Step Patient arrives at doctor's office and checks in with receptionist... Patient is asked to review previously provided information for changes; there are none. Patient returns forms to receptionist..... Receptionist verifies patient insurance and collects co-pay. Patient waits in waiting room......... Nurse escorts patient to exam room and takes vital signs. Patient waits in exam room....... Physician examines and treats patient. Patient checks out with receptionist, if needed. Time Spent 2 min. 3 min. 1 min. 5 min. 15 min. 3 min. 7 min. 8 min. 3 min.