The measurements reported in Table 7.4 stem from 1992. How do you expect that these measurements have changed since then? What role do information systems play in this context? 

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Table 7.4 Analysis of cycle times in white-collar processes [21] Process CT New policy application 72 h 18 days New graphic design Consumer Loan 24 h Patient Billing Financial Closing Industry Life Insurance Consumer Packaging Commercial Bank Hospital Automobile Manufacture 10 days 11 days TCT 7 min 2 h 34 min 3h 5h CTE 0.16% 0.14% 2.36% 3.75% 5.60%