12-14. The PHR and SPHR Knowledge Base Appendix (pages 515523) lists the knowledge someone studying for the

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12-14. The PHR and SPHR Knowledge Base Appendix

(pages 515–523) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In groups of four to five students, do four things: (1) review that appendix now;

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