4. Your firm decides to train its entire population of employees and managers (500) to provide legendary
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4. Your firm decides to train its entire population of employees and managers (500) to provide “legendary customer service.”
Suggest a design for evaluating the impact of such a massive training effort.
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Related Book For 
Applied Psychology In Human Resource Management Pearson New International Edition
ISBN: 9781292023472
7th Edition
Authors: Cascio, Wayne
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