6-10. You are the HR manager of a five-star hotel based in downtown Bangkok. Working in groups, you are required to create a situational judgment test involving two situations for a hotel receptionist who recently applied to your hotel. Each situation should have four possible answers in a multiple-choice question format with one correct answer for each situation. In designing the questions, the correct answer must be agreed upon only after doing an Internet search of what represents the correct response in each of the two situations.

If feasible, the group can further verify their exercise and answers with a local hotel manager in their area. Present your findings to the class.