Consider the following organizations. How would you define quality in each context?

Specify attributes/variables that may measure quality. How do you integrate these measures? Discuss the ease or difficulties associated with obtaining values for the various measures.

(a) Call center for a company that sells computers

(b) Emergency services (i.e., ambulances) for a city or municipality

(c) Company making semiconductor chips

(d) Hospital

(e) Company that delivers mail/packages on a rapid basis

(f) Department store

(g) Bank

(h) Hydroelectric power plant

(i) Insurance company

(j) Internet service provider