Summary data on ratings of patient satisfaction and importance for the survey item

“waiting time prior to being seen by a physician” is shown in Table 5-19 for a total of 400 patients. Perceived satisfaction was rated on a Likert scale from 1 to 5, while importance was also rated on a Likert scale from 1 to 5 using the nomenclature discussed in the chapter. Determine if the categorical variables “satisfaction rating”

and “importance rating” are independent using a level of significance of 5%.

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TABLE 5-19 Patient Satisfaction and Importance Ratings Importance Rating Satisfaction Rating 1 2 3 4 1 2 10 3 4 5 12 19257 86967 67865 10 20 10 40 21 56302 13 10 85 22 30 21