5. What should a restaurant waiter do when faced with an irate customer who has received undercooked
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5. What should a restaurant waiter do when faced with an irate customer who has received undercooked food after a long wait? How can they avoid a service failure by being empowered?
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ISBN: 9781760423889
3rd Edition
Authors: Dhruv Grewal, Michael Levy, Shane Mathews, Paul Harrigan, Tania Bucic, Foula Kopanidis
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