3.

What are the factors that can move a service from one stage to another through the product life cycle? Which of these factors can be controlled by the organization as a function of the effectiveness of its strategic plan? Does the effectiveness of control vary according to whether it is in health care versus a high-technology industry, such as computers, or manufacturing? How might these factors affect a clinical service, such as cardiovascular surgery? How could it impact a primary care practice in which the physicians have traditional office hours, such as on weekdays from 8:00 am until 5:00 pm Monday through Friday with Saturday walk-in hours?